Sonos Faces Challenges Following App Redesign, Impacting Upcoming Product Launches
The previous quarter was anticipated to be a significant success for Sonos with the debut of its inaugural headphones. However, the company is grappling with issues stemming from an unsuccessful app overhaul. In his statement during the Q3 earnings announcement, CEO Patrick Spence noted that Sonos has revised its financial projections for fiscal year 2024 due to “challenges” that both customers and partners faced following the software update. The complications extend beyond revenue impacts as well; during the earnings call, it was revealed that two anticipated product releases initially scheduled for Q4 will now be postponed until after resolving these app-related issues.
Headphones Debut Amidst App Troubles
Focus on Resolving Issues Before New Introductions
The CEO confirmed that while the new products are ready for release in Q4, priority must now shift towards rectifying current problems: “Our primary objective is to resolve these issues promptly and ensure all future developments surpass previous successes.” Although specific details about these forthcoming products have not been officially disclosed yet, Bloomberg reported last year that Sonos is developing a streaming TV box alongside an upgraded version of its high-end Arc soundbar.
Financial Repercussions and Optimism Ahead
Additively alarming is Spence’s revelation during the call regarding projected expenses associated with correcting their app issues—estimated between $20-$30 million. Nevertheless, he exuded confidence in Sonos’ resilience: referring to this setback merely as another “chapter” in their ongoing narrative within the tech landscape.
This article previously appeared on Engadget at
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