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If you’ve noticed that your physician seems less focused on taking notes during a Zoom consultation, there’s no need for concern. A recent collaboration between Zoom and the AI assistant developer Suki has introduced an innovative AI notetaker to enhance telehealth experiences.
This partnership allows Suki’s advanced AI technology to be integrated into Zoom’s telehealth services, enabling doctors to concentrate fully on their patients without the distraction of note-taking. This means they can engage more effectively with you while ensuring that important information is captured accurately.
The Suki platform currently supports nearly one million healthcare professionals across the United States, primarily in face-to-face consultations. With patient consent, it records conversations and extracts key points along with follow-up care plans from the dialogue. After receiving approval from the doctor and any necessary annotations, these notes are seamlessly added to your electronic health record (EHR). Research indicates that such AI-driven clinical documentation can reduce administrative tasks for physicians by as much as 70%, allowing them more time for direct patient care.
With this new integration into Zoom’s platform, similar efficiencies will be realized during virtual appointments. The primary distinction is that instead of using a physical recorder in the room, the AI will actively listen during your video call. This development is particularly significant given Zoom’s rapid expansion within healthcare settings throughout the COVID-19 pandemic.
“With nearly 140,000 healthcare organizations worldwide utilizing our platform, we recognize our responsibility to harness AI’s potential to boost productivity and improve patient interactions,” stated Smita Hashim, Chief Product Officer at Zoom. “Collaborating with Suki enables us to offer essential AI-generated clinical note capabilities within our clinician-focused tools while minimizing documentation burdens so they can prioritize patient care.”
The Rise of AI Assistants in Healthcare
Zoom’s venture into clinical artificial intelligence isn’t an isolated case; other tech giants are also exploring similar avenues. For example, Microsoft has recently launched a suite of AI tools aimed at streamlining administrative functions for healthcare providers following its acquisition of Nuance Technologies. Additionally, Amazon has introduced its Bedrock-powered solutions like AWS HealthScribe through its subsidiary One Medical.
While many smaller firms compete alongside Suki in this space—such as Abridge and Notable—the focus remains on enhancing clinician efficiency rather than overshadowing their expertise or attention during consultations.
“AI is transforming our interactions across various domains—from communication methods to technological applications and even how we deliver medical care,” remarked Punit Soni, CEO of Suki. “We are excited about partnering with Zoom to create new interaction models powered by artificial intelligence that align with our goal: making healthcare technology unobtrusive yet supportive so clinicians can dedicate themselves fully to their patients.”
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