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A warm, female voice answers my call. “Hello, I’m Jasmine, your virtual assistant from Bodega,” she introduces herself. “How may I assist you today?”
“Is there outdoor seating available?” I inquire. Jasmine’s tone shifts slightly as she responds that the Vietnamese eatery located in San Francisco does not offer patio seating. However, her subdued tone isn’t indicative of any personal feelings; it’s simply part of her programmed demeanor.
Jasmine represents an emerging trend in the dining industry: AI-driven voice assistants for restaurants. If you’ve recently dialed a restaurant in cities like New York City, Miami, Atlanta, or San Francisco, it’s likely that you’ve interacted with one of Jasmine’s courteous and meticulously designed counterparts.
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