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United Airlines Enhances Basic Economy Check-In Policy
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In a notable shift, United Airlines is simplifying the check-in process for travelers holding basic economy tickets. This adjustment places them alongside various other airlines that are easing restrictions on budget travel fares.
Justin Sullivan/Getty Images
Streamlined Online Check-In Commences August 6
Effective August 6, customers traveling on basic economy fares will be permitted to check in through multiple platforms: the United app, their official website (United.com), or via airport kiosks. This information was confirmed by an airline representative in an interview with Travel + Leisure.
Previously, passengers needing to check in for their flights had to do so at the airport due to restrictions on carry-on baggage associated with basic economy tickets. Staff verification was necessary to ensure that no unauthorized luggage accompanied these fare-holders.
User Fees Enforced For Carry-On Baggage
This policy update introduces a safety net against passengers attempting to sneak additional luggage onboard. To facilitate this, travelers checking in online must provide card details and consent to an automatic $65 fee if they attempt to bring extra bags past security. The airline will pre-authorize this charge following take-off.
Diligently during check-in, passengers will specify their expected number of bags upfront as part of this revised procedure.
Pilot Program Yields Positive Results
This switch follows successful trials conducted at Chicago O’Hare International Airport (ORD), where feedback indicated favorable results over several months of testing; notably, instances of gate-checking decreased significantly according to statements from an airline spokesperson.
Gradual Implementation Still In Effect
The rollout phase may present temporary challenges as not all basic economy customers might be able to avoid kiosk overrides immediately for a few weeks while adjustments continue.
Baggage Fees and Ticket Changes: Understanding Your Options
Apart from carrying fees linked with basic economy tickets, United provides options for customers looking for flexibility who can either upgrade their ticket type without incurring change fees or select cancellation options for applied fees .
A Trend Among Rivals: JetBlue Makes Similar Adjustments
The movement towards accommodating basic economy passengers isn’t exclusive to United; JetBlue has also announced plans commencing September that allow the inclusion of a carry-on bag with its own budget offerings .
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